Good question! If it’s an in stock item it’s likely being packed in the warehouse as we speak! Once the order is fulfilled you’ll receive an email to say it’s on its way. Once you get that email you can track where it goes until it’s at your door.
If you’re concerned your order is taking longer than above, send us an email to firstname.lastname@example.org and we’d be happy to provide you with an update.
We are currently not set up for exchanges, however you can return the garment for a store credit and then a new order can be placed for another size or item. Visit our Returns page to start your return.
We sure can! If you head to our Sizing Chart to find out how to measure and a table with sizes. If you’re still stuck, just email your measurements through to email@example.com and we’ll find the best size for you.
The best thing to do is to first check your tracking number to find the status of your order. If it’s attempted delivery then please contact your local post office. If your order actually looks like it’s dropped off the face of the earth, send us an email at firstname.lastname@example.org.
Yes, online shopping at Zoila Athletics is safe and secure. Transactions are processed through a secure payment facility which complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards.
Great question! All of our shipping includes tracking, just an extra benefit for shopping at Zoila Athletics. The time it takes will depend on two things: where you’re located and which shipping option you chose at checkout. For more details head to our Track Order.